How Mobile Device Usage and Instant Communications in the Workplace Can Benefit Companies

How Mobile Device Usage and Instant Communications in the Workplace Can Benefit Companies

Mobile devices and compliance security are one of the many challenges that companies face on a regular basis. A lost mobile device containing sensitive data, for instance, can easily become a security hazard if it falls into the wrong hands.

While most companies have their own policies in place to regulate these obstacles, a new development is surfacing, in which mobile devices and other instant communications (think instant messaging apps like Whatsapp) are being integrated into the workplace.

Some companies, as a result, are working on new ways to achieve the perfect mix of technological use and compliance regulations. Through mobile archiving, one of these companies, Smarsh is leading the industry by helping other businesses expand their use of the various communication channels available while remaining under compliance regulations.

Rather than adapting to these new developments, however, many companies are regularly prohibiting these avenues of communication, causing disruption not only in the productivity of their employees, but also in maintaining connection with their clients.

By considering the positive aspects of mobile device usage and instant communications in the workplace, you’ll be more prepared with facing the ever-changing tech world and its inevitable integration in companies.

Increased Productivity

Employee happiness is key to a company’s success. When employees are allowed to use their mobile devices and other communication avenues, it can definitely increase their overall happiness and satisfaction with working for a company.

This is due to the familiarity and connection that an employee may have over their own device and apps they use, which, in turn, can increase productivity.

Mobile devices can also improve the flow of communication with company clients. Sales managers, for example, often use their personal phones to communicate with their clients, which helps them meet their client’s needs in a time efficient manner. This leads to increased productivity and client satisfaction—both highly beneficial to a business.

Instant messaging apps in mobile devices also allows smoother communication avenues for employees and clients without needing to disrupt other projects and activities.

Constant Accessibility  

One of the benefits of mobile devices and instant communication channels at work is connection and accessibility. By having a mobile device at work, employee accessibility increases, regardless of location.

Whether an employee is in the office or out for lunch, employers will be able to contact their employees through different communication approaches (phone call, text message, and more). This is particularly helpful if a specific task or other company-related information needs to be communicated quickly.

Also, clients will feel more satisfied with a company’s accessibility since it allows for their input, gives them updates on a project or service, and provides them with a chance to have their questions answered.


Besides connection and productivity, mobile devices provides employees with organization.

Many mobile devices contain specific apps that serve as calendars and task managers. These services gives employees the chance to organize their tasks, schedule their day, and focus on their main responsibilities at the respectives companies they work for.

This, in turn, can have a positive effect with clients, who will have accurate, up-to-date information on any products or services available and/or have their products and services completed quickly. Organization through the use of mobile devices can also facilitate easier communication between clients and employees.

With the advancements of technology and its merge with the compliance industry, prohibiting the use of mobile device and other communication channels at work will only cause companies to be left behind. Employers should consider allowing technology that can help improve their business’ productivity and profits, and seek ways of achieving a mix of technology use and compliance security.